Reference

How 53jili Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit through GCash, Maya, or InstaPay, and use our platform — and what we do with it.

Account data handled securelyGCash, Maya, InstaPay transaction privacyNo data sold to third partiesYour rights, clearly statedPhilippines-applicable policy
53jili How 53jili Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about what we store, want to correct something on your account, or need to submit a formal data request, our support team is the right starting point. Reach us through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the chat widget inside your account dashboard. Our team picks up privacy-related queries and will escalate a formal data request within one business day.
Email Support Send your request to our support address listed in your account settings. Include your registered name and the specific data matter so we can route it correctly.
Account Help Centre The Help Centre inside your account covers common data questions — how to update your mobile number, change your registered GCash or Maya detail, or close your account.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Security is not an afterthought on our side. Every data point we hold is tied to a specific purpose, and we review access rights internally so only the teams that need your information to process payments or resolve support tickets can see it. Players in Bacolod and across the Philippines use the same account infrastructure — the same session controls, the same data access rules.

Encrypted Connections

All data moving between your device and our platform travels over an encrypted connection. This applies whether you are depositing via GCash or browsing your account history on mobile.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. We do not use cookies to build advertising profiles or share browsing data with external marketers.

Data Retention

Account data is kept for as long as your account is open, plus any period required by applicable Philippines law. When you close your account, we remove marketing preferences immediately and archive transactional records only where legally required.

Your Correction Rights

You can ask us to correct inaccurate data at any time. Submit the request via live chat or email with your account email and the specific field to change; we aim to confirm the update within three business days.

Common Questions About Your Privacy on 53jili

Below are the questions we hear most often about how we handle your account data, payment records, and communication history. If your question is not covered here, reach out through the support channels listed above.

We collect your name, email address, mobile number, date of birth, and the password you choose. No payment credentials like your GCash PIN are stored on our side.

We keep transaction references and amounts to match your account balance. We never store your e-wallet password, PIN, or full mobile banking credentials — those stay on your device.

Yes. Send a data access request through live chat or email with your registered account email. We will compile what we hold and respond within a reasonable period under applicable Philippines law.

Contact our support team with the field you need to fix and the correct detail. For registered mobile numbers linked to GCash or Maya, we may ask for a verification step before updating.

Only where necessary to process your payment — specifically with the processors behind GCash, Maya, and InstaPay. We do not sell or rent your data to advertisers or data brokers.

We post the updated policy on this page and note the revision date at the top. For material changes, we may also send a notification to your registered email address.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.